In the digital era, governments are recognising the importance of integrating technology into their daily operations. Abu Dhabi is a good example of this as the Emirate’s ambitious digital strategy is ready to transform Abu Dhabi government services into a new era of digital governance.
With a 13 billion USD investment, the digitalisation of government operations will happen through Artificial Intelligence (AI), cloud computing, and automation. This digital strategy encourages Emiratis, potential investors, and entrepreneurs to incorporate a business in Abu Dhabi.
Back to topVision for Digitalisation: Abu Dhabi Government Digital Strategy 2025-2027
The Department of Government Enablement (DGE) is the government entity that aligns the vision for digitalisation of Abu Dhabi’s Government Services. The DGE, along with other government entities, is helping establish Abu Dhabi as a global leader in AI. They aim to achieve this under the ‘Abu Dhabi Digital Strategy 2025-2027’ which plans to enhance productivity, reduce administrative costs, and ensure smooth public service delivery. In addition to that, it offers entrepreneurs multiple business opportunities in Abu Dhabi.
Back to topMajor Digitalisation Initiatives Undertaken by Abu Dhabi Government Services
TAMM 3.0
DGE launched TAMM Abu Dhabi as a unified platform that offers access to over 700 government services. The platform is easily accessible through multiple channels like mobile app, website, call centres, and physical service centres. The Abu Dhabi Government Digital Strategy and the UAE National AI Strategy 2031 by DGE and Abu Dhabi Government recently led to the launch of TAMM 3.0. It is an upgraded version of the TAMM platform. The AI-powered portal aims to enhance the lives of residents, investors, and businesses and improve public services through innovative AI solutions.
GovDigital
GovDigital by DGE supports Abu Dhabi’s digital transformation through strategies, policies, and standards. It empowers government entities by implementing artificial intelligence, shared government and cybersecurity solutions.
Abu Dhabi Program for Effortless Customer Experience
This program is a cutting-edge model that enables hassle-free customer experiences across Abu Dhabi government services. It uses AI, cloud computing, and data analytics to address customer experience by implementing this across the direction, design, development, and delivery phases.
AI for All
The ‘AI for All’ programme focuses on training Abu Dhabi’s citizens in AI applications and aims at strengthening Abu Dhabi as a global hub for AI-powered innovations. With more than 200 AI solutions, the programme has set frameworks and guidelines as well as ensuring the highest cybersecurity standards in the region.
Back to topKey Pillars of Digitalisation
Centralised Digital Infrastructure
A centralised digital infrastructure is a key component of the digitalisation strategy of Abu Dhabi government services. It is a unified platform where all government services are under a single roof. The Emirate has already achieved this through initiatives like the smart government platform and TAMM Abu Dhabi. A centralised infrastructure ensures that all data is stored safely and real-time data is available.
Automation and AI Solutions
The Abu Dhabi government is automating repetitive and tedious tasks using AI and Robotic Process Automation (RPA) tools. Tasks like processing paperwork and issuing instant license in Abu Dhabi have become convenient and fast with more than 200 innovative AI solutions helping analyse data and forecast trends. Moreover, it led to improvements in service quality and a reduction in wait time as these solutions offer personalised services more efficiently.
Cloud Computing
The government is adopting cloud computing across all services. With 100 percent transformation to cloud-based systems, it increases efficiency and reduces administrative and operational costs as well as strengthens public service delivery.
Unified ERP Platform
A unified digital enterprise resource planning (ERP) platform is a key pillar of the government's digitalisation strategy. It integrates various government functions into a single digital framework thereby helping simplify management processes and improve the productivity of government employees.
Cybersecurity
The adoption of digital services across the Abu Dhabi government increases the risks of data breaches and cyber threats. Given this, cybersecurity is at the forefront of the digitalisation strategy. Implementing advanced encryption, multi-factor authentication, and prolonged monitoring of networks helps secure sensitive data.
Abu Dhabi government services are revolutionising the overall government systems. They are also encouraging more businesses to set up their offices in the Emirate. The ease of doing business and having a robust digital infrastructure are attracting all kinds of businesses to the region. If you are an entrepreneur who wants to be a part of this dynamic business ecosystem, business setup consultants of Commitbiz LLC can help. Contact us to begin your entrepreneurial journey in Abu Dhabi!
Back to topWhat is Abu Dhabi’s eGovernment strategy?
The Abu Dhabi eGovernment strategy focuses on rapid digital transformation of government services. Abu Dhabi aims to become a fully smart government by enabling world-class Mobile Government (mGovernment) services.
What are TAMM Mobile Solutions?
The DGE launched TAMM mobile solutions, which consist of TAMM Van and TAMM Mobile Service Centre. These solutions provide more secure and easier access to ‘people of determination’, senior citizens, and residents who cannot reach the TAMM service centres. This community-driven initiative ensures that everyone enjoys the fruits of digitalisation.
What is UAE’s National Program for Artificial Intelligence?
The UAE government launched the National Program for Artificial Intelligence – BRAIN which focuses on various initiatives, collaborations, partnerships and breakthroughs in the field of AI. These initiatives include Bachelor’s degree in Artificial Intelligence, UAE AI internship programme,and the UAE AI Camp.
